Help Line: (800) 688-8349, (919) 807-2501, or
Fraud and Insurance Compliance Hotline: (888) 891-4895 or

Information Technology

NC Industrial Commission IT Section

NCIC IT LogoOur Mission

The mission of the Information Technology Section is to facilitate and support the use of technology as an enabling agent for the work of the Commission. To accomplish this mission, the Information Technology Section has the following objectives:

  • Providing excellent customer service to our internal and external customers
  • Designing, developing, deploying and supporting high-quality software solutions
  • Safeguarding the information and infrastructure of the Commission
  • Developing and managing the information management strategy for the Commission

In support of these objectives, the Information Technology Section has the following responsibilities:

  • Developing plans and procedures for technical and operational processes
  • Developing software programs and upgrades
  • Maintaining agency software applications
  • Managing software licenses
  • Maintaining and upgrading onsite hardware
  • Administering databases
  • Managing data security and access
  • Providing technology training
  • Providing internal end-user support for hardware, software and network issues
  • Scanning, indexing, verification, storage and retrieval agency documents

What We Cannot Do

We cannot provide you with access to internal agency systems, or provide information from or about those systems. We cannot provide technical support to external stakeholders, beyond navigational assistance regarding the agency website. Callers who are seeking information about filing a workers’ compensation claim or the status of form agreements will need to speak with someone in Claims Administration.

The NCIC IT Section is the appropriate section to call ONLY for:

  • Navigational information about our website
  • Errors or omissions on our website

IT Section Contacts

The following personnel may be contacted directly for questions or comments about the areas they support. If you have questions related to Operations or Infrastructure, please contact the Office of Information Technology Services at the numbers listed above.

Title Name Email Phone
Repairs or Support ITS Service Desk (919) 754-6000
(800) 722-3946
Chief Information Officer Grant Pair (919) 807-2512
Webmaster Robert McDowell (919) 807-2630

Looking For Help?

ITS Service Desk:
(919) 754-6000  Raleigh Area
(800) 722-3946  Toll Free

Open a Service Ticket by EMail:   
(Non-Critical Issues Only)

As the NC Industrial Commission is a Consolidated Agency, all requests for IT-related service issues should be directed to the ITS Service Desk. If you have any questions, problems, or comments regarding Desktop Support, Printers, Network Connections or Application issues, please contact the ITS Service Desk for assistance.

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