NORTH CAROLINA INDUSTRIAL COMMISSION

Help Line: (800) 688-8349, (919) 807-2501, or infospec@ic.nc.gov
Fraud and Insurance Compliance Hotline: (888) 891-4895 or fraudcomplaints@ic.nc.gov

Claims Administration

Welcome to the Claims Administration Section

Who We Are

The Claims Administration section performs a variety of functions for the North Carolina Industrial Commission. In addition to processing workers’ compensation injury reports (Form 19) and claims forms (Form 18 or 18B), Claims also processes the forms related to claim acceptance or denial, return to work, payment of permanent partial disability ratings, occupational diseases, death claims and claim closures. Claims Administration also researches insurance coverage information, assigns carrier codes and updates claimant, carrier and third party administrator addresses. You may contact Claims Administration for file copy requests or information about claim status. (Note: Please e-mail completed forms to forms@ic.nc.gov.)

How We Can Help

Employees in the Claims Administration section are here to help employees, employers, carriers, medical providers, attorneys and other interest parties with information on insurance coverage, claim status, and file copy requests.

Who We Are Not

We Do Not Provide Legal Advice

The North Carolina Industrial Commission cannot provide you with legal advice on your case. Since we are a state agency dedicated to objectivity and neutrality, we cannot suggest an attorney, insurance carrier, medical provider or any other third party entity to assist or support citizens. For resources regarding how to locate an attorney, please visit the North Carolina State Bar “Find A Lawyer” web page, http://www.ncbar.gov/public/findalawyer.asp

Insurance Info & Other Databases

The N.C. Industrial Commission offers a number of databases that provide information on insurance coverage of an employer in the State of North Carolina, as well as information about Workers' Compensation and Tort cases. To access the Insurance Coverage Search System, click here. To access the Livelink™ case management database, click here. (NOTE: To log in to Livelink™, type public in all lowercase letters in both the Username: and Password: text boxes, and then click the Log-in button.)

Claims Contact Information

The preferred method of contacting the Claims Administration is by telephone. There are several staff members dedicated to answering your questions and assiting with inquiries.

The main phone number for the NC Industrial Commission is 919-807-2501,
or Toll-Free at 800-688-8349.

If your are calling for file numbers & insurance information, please select Option 1.
For form agreement status and file copy requests, select Option 2.

Our normal Business Hours are Monday through Friday from 8:00 AM until 5:00 PM. Phone calls received after normal hours will be transferred to a voice mail system that will be checked the following business day.

Claims Links

For help and information, please contact the North Carolina Industrial Commission Information Specialists at 1-800-688-8349, Option 3

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