Help Line: (800) 688-8349, (919) 807-2501, or
Fraud and Insurance Compliance Hotline: (888) 891-4895 or

Contact The North Carolina Industrial Commission

How To Contact Us

Thank you for your interest in the NC Industrial Commission. There are several ways to contact us: In person, by phone, E-Mail or Postal delivery.

For more information about the Commission, click here.

By E-Mail

The most efficient way to contact the Industrial Commission is by E-Mail. This allows you to provide us with additional information so we may respond more accurately. It also allows for citizens to contact someone directly who may have already helped them or is familiar with their case.

There are some specific E-Mail addresses for Sections and Groups within the Commission, but the primary E-Mail address for basic information is:

To contact any of our State Employees directly, a list is available on the NC Government website at:
The list may be searched by employee name for telephone numbers, e-mail addresses, and Mail Service Center mailing addresses.

Where is the Contacts List?

Most of the 140+ staff members of the Industrial Commission do not have regular contact with the public or stakeholders outside the Commission. In designing the new website, we determined that publishing contact information for these staffers was both unnecessary and confusing, and that doing so hindered the efficiency of the daily operations of the Commission. Contact information for staff members in sections that have direct contact with the public on a regular basis is available on the section home pages for those sections; links to these contact lists appear below. In addition, contact information for any North Carolina state government employee is available through the Employee Directory on the main state website:

Information Specialists
Full Commission Contacts
Deputy Commissioners Contacts
Executive Secretary Contacts
Fraud Section Contacts
Rehabilitation Nurses Contacts
Safety Education & Training Contacts

By Phone

The main phone number for the NC Industrial Commission is 919-807-2501, or Toll-Free at 800-688-8349.

To find out your Industrial Commission file number, or the status of Form 18 or 19, press 1.
To find out the status of a pending agreement for payment of a rating, press 2.
For an explanation or questions about procedures under the Workers’ Compensation Act or questions about your claim, press 3.
For any other questions, or to speak with the attendant, press 0 or remain on the line.

Our normal Business Hours are Monday through Friday from 8:00 AM until 5:00 PM. Phone calls received after hours will be transferred to a voice mail system that will be checked the following business day.

While we make every attempt to respond to all callers quickly, we need some basic information in order to process your call as efficiently and accurately as possible. When calling - and especially when leaving a voicemail message, please provide the following: Your Full Name, your IC Number (if applicable), your Date Of Birth and the Reason For Your Call. Providing us with this basic information will greatly improve our ability to help you as quickly as possible.

To contact any our State Employees directly, a list is available on the NC Government website at:
The list may be searched by employee name for telephone numbers, e-mail addresses, and Mail Service Center mailing addresses.


The primary FAX number for the Industrial Commission is 919-715-0282.

This number may be used to send a FAX to any employee of the Commission. When sending a FAX, please include a cover sheet with the Name, Telephone Number and E-Mail address (if available) of the individual you are addressing the FAX to. Please also include the IC Number of the case the FAX is related to, where applicable. This will speed up the processing of the FAX and ensure it is delivered directly to the EMail inbox of the intended recipient as quickly as possible.

Please Note: Your FAX may not be delivered to the right person without including a cover sheet containing the name of the person the FAX is going to. Any FAX transmissions received by the Industrial Commission that do not contain enough information to ascertain its intended recipient will be deleted and any paper versions will be shredded to protect any potential personally identifiable information.

In addition the Commission maintains direct FAX numbers for the following sections:

Claims Direct Fax:  919-508-8210

Dockets Direct Fax:  919-508-8225

Fraud Investigations Direct Fax:  919-508-8300

In Person

You are welcome to visit our offices in Downtown Raleigh any time between the hours of 8:00AM and 5:00PM Monday through Friday except Holidays. We are located in the Dobbs Building off North Salisbury Street at the northwest corner of the State Government Complex.

Our Physical Street Address is:

430 N. Salisbury Street, Raleigh, NC 27603

NOTE: PLEASE DO NOT SEND MAIL TO THIS ADDRESS. The Post Office will NOT deliver it. You must use one of the addresses listed in the section below under "By US Mail."

We are located on the 6th Floor of the Dobbs Building. The main entrance is through the Mall side of the building. There is a State Capital Police Officer in the lobby that will help direct you to our offices.

For a map to our location, Click Here.

By US Mail

Depending on which Section you wish to contact, there are a number of Mailing Address for the Commission. The main address for GENERAL QUESTIONS ONLY is:

NC Industrial Commission
4340 Mail Service Center
Raleigh, NC 27699-4340

Your questions or inquiry will be reveiwed by our staff and we will attempt to respond as soon as we have your information or an answer to your question.

The following Mail Center addresses should be used for correspondence directed to specific Sections within the Industrial Commission:

Full Commission
For correspondence:

Commissioner "Name"
NC Industrial Commission
4336 Mail Service Center
Raleigh, NC 27699-4336

(including accounts payable/receivable and publications):

NC Industrial Commission
4340 Mail Service Center
Raleigh, NC 27699-4340

General Counsel

Meredith R. Henderson, General Counsel
NC Industrial Commission
4340 Mail Service Center
Raleigh, NC 27699-4340

Legislative Liaison

Ryan S. Boyce, Legislative Liaison
NC Industrial Commission
4340 Mail Service Center
Raleigh, NC 27699-4340

Deputy Commissioners:

Deputy Commissioner "Name"
NC Industrial Commission
4338 Mail Service Center
Raleigh, NC 27699-4338

Fraud Investigations:

NC Industrial Commission
Fraud Investigations Section
4333 Mail Service Center
Raleigh, NC 27699-4333


NC Industrial Commission
Mediation Section
4342 Mail Service Center
Raleigh, NC 27699-4342

Medical Billing:

NC Industrial Commission
Medical Billing Section
4337 Mail Service Center
Raleigh, NC 27699-4337

Information Specialists:

NC Industrial Commission
Information Specialists
4333 Mail Service Center
Raleigh, NC 27699-4333

Claims Administration:

NC Industrial Commission
Claims Administration Section
4335 Mail Service Center
Raleigh, NC 27699-4335


NC Industrial Commission
Docket Section
4336 Mail Service Center
Raleigh, NC 27699-4336

Executive Secretary:

NC Industrial Commission
Office of The Executive Secretary
4333 Mail Service Center
Raleigh, NC 27699-4333

Nursing & Medical Rehabilitation:

NC Industrial Commission
Nursing & Medical Rehabilitation Section
4341 Mail Service Center
Raleigh, NC 27699-4341

Safety Education & Training:

NC Industrial Commission
Safety Education Section
4339 Mail Service Center
Raleigh, NC 27699-4339