Rule 302 of the Workers' Compensation Rules of the North Carolina Industrial Commission (eff. Jan. 1, 2011) states as follows:
Rule 302. Required Contact Information from Carriers.The Commission has promulgated guidelines for the implementation of this rule; to read these guidelines, click here. This system has been created in furtherance of these guidelines to facilitate compliance with Rule 302.
All insurance carriers, third party administrators and self-insured employers shall designate a primary contact person for workers’ compensation issues in North Carolina and shall maintain and provide annually to the Director of Claims Administration of the Industrial Commission the primary contact person’s current contact information, including direct telephone and facsimile numbers, mailing addresses, and email addresses. Contact information shall be updated within 30 days of any change. Failure to comply with this Rule may result in sanctions, including those specified in Rule 802. The Industrial Commission shall implement guidelines to facilitate the collection of this information.
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