Michael F. Easley, Governor
Pamela T. Young, Chair

Bernadine S. Ballance, Commissioner
Buck Lattimore, Commissioner
Laura K. Mavretic, Commissioner
Danny L. McDonald, Commissioner
Christopher Scott, Commissioner
Dianne C. Sellers Commissioner

North Carolina
Industrial Commission

MEMORANDUM

TO:         All Interested Parties

FROM:   Pamela T. Young, Chair

DATE:    December 19, 2007

RE:         New Appointments to Workers’ Compensation Nurses Section

Karen B. Smith has been promoted to Director of the Workers’ Compensation Nurses Section. She has been serving in this capacity since January 2007. Karen, a Certified Occupational Health Nurse-Specialist, has capably served with the Industrial Commission for five years as a nurse consultant. Previously, she worked in workers’ compensation case management with Rex Healthcare as an occupational health nurse and with Liberty Mutual Insurance as a field medical case manager.

Gloria Bullock joined the Commission in January 2007. She is responsible for assisting the southern region of North Carolina, including the Charlotte area. She is a certified case manager with 12 years of workers’ compensation experience in telephonic and field medical case management for American Rehabilitation Inc., Liberty Mutual Insurance, CNA Insurance, Complete Case Management, and Concentra Integrated Services. She previously served as manager of field rehabilitation professionals for Liberty and Concentra.

Cynthia “Cindy” Couch Boyd joined the Commission in November 2007. Cindy is responsible for the southeastern portion of North Carolina, including the Raleigh area. Previously, Cindy served with the Florida Institute for Neurologic Rehabilitation, as Regional Director for nine years, assessing the medical and vocational needs of individuals with brain injuries, including workers’ compensation patients. Cindy also worked for Resource Opportunities Inc. for over eight years, where she performed catastrophic and field medical case management for workers’ compensation patients. Additionally, she has worked for Greenery Rehabilitation Center in the area of inpatient rehabilitation. Cindy is certified as a rehabilitation registered nurse, case manager and brain injury specialist.

We congratulate Karen and welcome Gloria and Cindy! Our Workers’ Compensation Nurses Section is now fully staffed and ready to serve you capably and professionally!


N.C. Industrial Commission ·   4340 Mail Service Center ·   Raleigh, NC 27699-4340
Main Phone: (919) 807-2500 ·   Fax: (919) 715-0282
NCIC Home Page:
http://www.ic.nc.gov/