|Bernadine S. Ballance,
Thomas J. Bolch, Commissioner
Laura K. Mavretic, Commissioner
Renée C. Riggsbee, Commissioner
|James B. Hunt Jr., Governor
J. Howard Bunn Jr., Chairman
Christopher Scott, Commissioner
Dianne C. Sellers, Commissioner
|TO:||Carriers, Self-Insured Administrators and Members of the Bar|
|FROM:||J. Howard Bunn, Jr., Chairman|
|DATE:||February 24, 1998|
|RE:||Electronic Document Management System|
As you may be aware, the Industrial Commission began operation of an Electronic Document Management System (EDMS) on March 31, 1997. Files opened on or after that date are stored in an electronic form, giving the Commission a virtually infinite storage capacity.
As with the implementation of any new system, we have come across aspects of the EDMS which required changes and many of these enhancements have now been added. However, in certain sections a backlog of work has developed. In our investigation of methods to erase this backlog, we have come across some areas where you can be of assistance.
Our current situation has created a time lag between the time a document arrives and when it is processed. As a consequence of this, our sections have been receiving multiple mailings of identical documents which add to the backlog of work. Additionally, we have identified several areas where you can assist us in ensuring that we have the highest quality images of documents in our system. Therefore, to assist us in solving this situation we are requesting the following:
We thank you in advance for following these rules and for your patience while the Industrial Commission implements this new technology. If you have any questions or comments about these rules or the system as a whole, please feel free to contact us.
Thank you again on behalf of the Industrial Commission.
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N.C. Industrial Commission · Dobbs Building · 430 North Salisbury Street · Raleigh, NC 27611